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Wednesday, September 3, 2008

DJ Jeffrey Heart Review

OUR WORST VENDOR: DJ JEFFREY HEART
Grade: F

He did a good job for the cocktail hour and ceremony - Jeffrey himself was there and everything was fine - but then left some other DJ to do the the reception. The other guy had no idea what was going on. We don't know if this is Jeffrey's fault or the fault of the replacement DJ under him. We had made it clear during the planning process that we wanted OUR playlist of songs to be played at the wedding and even considered doing it ourselves with an iPod but instead ended up hiring DJ Jeffrey Heart, whose website promises "customized/personalized" service. Please find below a list of grievances and feel free to leave a comment (good or bad) here if you have had any experience with this DJ.

  • Only HALF the songs played at the wedding were from the playlist we provided even though he had assured us several times that he would have them all; we even offered to obtain them for him, but he insisted he was capable of pulling everything from iTunes. He claims that he provided all of the music to the replacement DJ; we don't know why it was not used in its entirety since there were more than enough songs.
  • We sent him the schedule for the reception via email - which he acknowledged that he received - but then the replacement had no idea what was going on. Sara ultimately had to re-write the entire schedule for him - in the middle of our own wedding reception!
  • The replacement DJ announced to the crowd 30 min too early that the wedding was ending, so people left the dance floor and started leaving. When I questioned the Jeffrey afterwards, all he could say was that he is not responsible for when people decide to leave.
  • The DJ omitted my dedication song to my bridesmaids; the response was that they were NOT contracted to play ANY specific songs even though Jeffrey's own "wedding day form" asks for requests, including a bridal party thank you dance.
  • They messed up our 'first dance' song - the music started/ stopped for probably 20 seconds/started again, and the moment was ruined.
  • The DJ played the SAME song TWICE during a 3-hr period.

Jeffrey Heart did a fine job when he was at the site during the cocktail hour and ceremony. But information did not get handed off properly to his replacement DJ - we don't know if that was Jeffrey's fault in the communication or the hiring of the replacement. In the contract, it does state that they are allowed to provide a replacement DJ under extenuating circumstances, but ours did not perform adequately. We feel that Jeffrey only partially provided the "customized and personalized" service that he advertises - whether that was his fault or the replacement DJ's fault we do not know.

Remember, leave a comment if you have had interaction with this vendor.

13 comments:

DJ Jeffrey Heart said...

DJ JEffrey Heart: We are terribly sorry for the service not meeting expectations and would offer you compensation as per our contract. Unfortunately, you have refused and have decided to use the internet to vent. While I understand, I feel it would be more appropriate to use our contractual agreement as a means to rectify the situation. Again, please understand, we did not want you to be unhappy with our service. I KNOW FOR A FACT the other vendors you are displeased with, feel the same.
-DJ Jeffrey Heart

ssisani said...

We had numerous correspondence with DJ Jeffrey Heart prior to publishing any information on the internet and were declined compensation. If anyone would like truthful feedback, feel free to contact us at rlmartinSPAM@gmail.com. Except when you email him, you can remove "SPAM."

Anonymous said...

Ryan and Sara,

It's unfortunate this has been brought this point. In the past two days I've had two possible clients cancel with me due to this blog. I spent almost 14 hours going back and forth with Ryan trying to reason with him. From a non-legal prespective I hope you have more to do then deal with this stress. I may or may not have a legal leg to stand on, but at this point I have nothing to lose. It took we ten years to build up Jeffrey Heart as a business, I have major companies and celebrities I have done business with. I will not allow you to tear this down based on a few errors on our part. Started the business in 1988 over 150-200 parties a year speaks for itself in volumes. It is quite obvious that Ryan is using is internet skills to harm me. I begged and pleased with him, my wife was brought to tears. I have lost sleep and have been put on medication by my Dr due to this as well. I am asking you once again in Gods name to rectify this situation.

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Anonymous said...

Now I understand what I am up against being that your a lead web developer for a NYC based company you have me at a distinct advantage. Since apparenly you spent considerable time and effort since last week to post to numerous web sites I guess this as become a 'project ' for you. Unfortunalely I am a small business man and the time and effort I took out on Friday to mitigate the dammage you did to me can not be recovered at this time. I am sure though you were still being paid for your time. I owuld say that right now I am about 1,000 to 2,000 in losed revenue because of this. I esitimate for every day this continues I will lose that same anount. Considering you paid only 880.00 for our services and I paid the DJ out of it as well you got a great deal. Owe I forgot about the 80.00 I paid for music that you wanted that I didn't have in my 40,000 song library. But you did mention you were going to have an Ipod instead, I am sure your guests (DJ Jay) did mention that your guest danced that night. But I guess that made no differnce to you. Since you were initailly going to entertain them with a Ipod of YOUR favorite songs. I offered you a refund and you refused it, I guess you figured destroying my business would be better compensation (sounds kinda evil on your part). In my written response to your concerns I addressed all your issues. However, instead of negoitiating you decided to take it public in a way to harm me and my livelyhood. Shame on you!

DJ Jeffrey Heart age 53, self -employed father of two, suvivor of Open Heart Surgery, college graduate, former Wall St exec.

Michelle said...

As a guest, I understand and agree with the couple's disappointment with the DJ. Songs were repeated. The DJ often seemed confused about when things were supposed to take place during the reception. Some of the music selections played by the DJ were blatantly out of place at the reception. I would have rather have heard the music the couple had taken the time to pick out rather than Also, I distinctly remembered the announcement about the end of the party and was rather surprised at how early it was. I later learned that this was a mistake because the music just kept on going. It's unfortunate that quite a few guests had thought the party was ending prematurely and already left.

During one's special day, the last thing a newly married couple needs is to have an uninformed replacement DJ mismanage the flow of the reception AND play the wrong music.

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ssisani said...

We appreciate all the supportive comments we have received on this page. Unforuntately, given the nature of the situation, we have decided to moderate the comments on the blog. If you have further questions/comments, please feel free to continue to email us directly.

Anonymous said...

You weren't the only one with complaint about Jeffrey, look what made the news last night...
http://www.myfoxny.com/dpp/news/shame/090211_Party_DJs_Say_Theyve_Been_Left_Unpaid